Volunteer with Airdrie Citizens Advice Bureau

Airdrie Citizens Advice Bureau helps more than 3,000 people each year by providing free, confidential and impartial advice. Our volunteers are at the heart of what we do and play an important role in helping people in Airdrie and the surrounding area.  We are committed to promoting equality, valuing diversity and working inclusively. We welcome applications from all sections of our community.

If you are interested in volunteering or would like to find out more, please contact the bureau by email or by telephone on 01236 754109.

Before applying, please take a few minutes to read the information below and the volunteer role descriptions available at the bottom of this page.

A Brief History of Airdrie Citizens Advice Bureau

Citizens Advice Bureaux first appeared in 1939 to provide advice and information during the Second World War. After the war, bureaux continued to offer free and independent advice and became an important part of communities across Scotland.  There was a Citizens Advice Bureau in Airdrie during the war years, but it ceased operating in the 1950s. The current bureau opened on 15 November 1971.  Since then, the bureau has operated from a number of locations, including North Bridge Street and Anderson Street, before moving to its current premises in Graham Street in April 2026.

Why Volunteer With Us?

There are a range of volunteering opportunities within Airdrie CAB.

Volunteers help us in many different ways, including:

• Advising clients
• Administration and reception work
• Social policy and research
• Fundraising
• IT support
• Communications and social media
• Supporting projects and community activities

We welcome people from a wide range of backgrounds and with different skills and experience. Whether you are looking to learn something new, gain experience, meet new people or give something back to your community, volunteering can be a rewarding experience.

Many of our volunteers tell us that they have gained confidence, developed new skills and made lasting friendships through their time with the bureau.

What We Offer

All volunteers receive training and support to help them carry out their role.

This includes:

• Structured training and self-study opportunities
• Ongoing learning and development
• Support from experienced staff and volunteers
• A friendly and supportive environment
• Reimbursement of agreed travel expenses
• Free tea, coffee and biscuits

What We Ask of Volunteers

• To help us maintain the quality of our service, we ask all volunteers to:
• Commit to volunteering for at least seven hours per week
• Arrive on time and let us know if they are unable to attend
• Treat clients and colleagues with dignity and respect
• Maintain a non-judgemental approach
• Participate fully in training and learning opportunities
• Work in line with CAB values, policies and procedures

What Our Volunteers Say

• "Very rewarding and fun, working with a brilliant team of people. Every day is different and there is always something new to learn."
• "It has been incredible in improving my confidence for future employment and I love working with the team and helping others."
• "The CAB is a great place to volunteer to increase skills, build confidence and support other people in my town."
• "Volunteering gives me purpose following retirement and the satisfaction of continuing to support my community."
• "It's rewarding to help people access what they are entitled to and ensure they are treated fairly."

Updated July 2026